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FAQ

Categories

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. We do not provide Media Mail anymore due to bad feedback. We cannot make the postal service deliver faster. 

Q. How do you Grade your Books and Box Games?
A: We use two basic Grades New and Used. We use the specific grading below if you like to inquire on the item. 
90% of the Used items we sell is in Good Condition.
You can always email or call if you like us to go over every inch of the product condition with you.

If you call, we can provide more detailed descriptions. 
In Detail Books Grading System (condition Codes) is as follows:

Every item in our inventory has been inspected and bagged for its protection. 
If an item only has USED, it is considered in Good Condition.

*Mint - Perfect. Brand new. 

*NM - Near Mint. Like new with only the slightest wear, many times indistinguishable from a Mint item. Close to perfect, very collectible. It is still considered New.

*EX - Excellent. Lightly used, but almost like new. May show very small spine creases or slight corner wear. Absolutely no tears and no marks, a collectible condition. 

All three grades above is Often this is how we get NEW items from the manufacturer. As a store, we do not get to return corner wear products or a slight bend in a soft cover. It is still considered New. If an item is listed at NEW, its is one of the 3 codes above. 

*G - Good. Used. May have medium sized creases, scuff marks, very small stain, etc. Complete, very useable. 
Most of our USED category falls here. 

*Fair - Very well Used. but complete and useable. May have flaws such as tears, pen marks or highlighting, large creases, stains, marks, a loose map, etc. 
may have an unstable binding but no pages have fallen out.

*Poor - Extremely well used and has major flaws, which may be too numerous to mention. Item is complete unless noted. 

*Major defects and/or missing components are noted separately. 

*Boardgame counters are punched, unless noted. Due to the nature of loose counters, if a game is unplayable it may be returned for a refund of the purchase price (minus shipping). We do not count counters to see if they are all there.

*In most cases, boxed games and box sets do not come with dice. 

*The cardboard backing of miniature packs is not graded. 

*Flat trays for SPI games are not graded, and have the usual problems. If excessively worn, they will be marked as "tray worn." 

Q: How do you Grade your Cards?
A: Our Card Grading System (condition Codes) is as follows:
Most of our cards are right out of the pack. We usually do not sell played cards.

The two basic grades: 

New = Near Mint - A card that has no wear on it from shuffling, which means it does not have white on the back along the edges. This card has no scratches on the front or back. This card is usually straight from the pack. The prices you see is for Near Mint cards.

Used = Played: Any card that is not Near Mint, such as any card that has been played.
A slightly worn card with no major defects or marks that would make it illegal for tournament play.

* General: A card in Played condition will look as though it has been used to play with. Played cards have marks typically caused by shuffling such as light creases, the start of a crease, whitening around the edges, or scuff marks on its surface.

* Corners: The corners on a played card typically have dings associated with handling or will have signs of whitening caused by shuffling or play.

* Centering: A played card may have poor centering.

* Edges: The edges of a Played card may be dirty or will have white scuffs from handling or playing. A “krimped” card will fall under the Played category. Such a card is one that has been damaged while it was packaged and will have ridges from where the pack was sealed around it.

* Surface: The surface of a Played card will look damaged from things such as scuff marks, scratches, dirt, and small creases. Some played cards may have writing on them such as an autograph by the artist, or a stamp from a tournament or writing from a previous owner.


In Detail - please contact us if you need more detail

Mint condition: Most newer cards straight from a pack should be Mint.

* General: A Mint card should be very visually appealing. It should have an unmarked surface, crisp corners, unblemished edges and very good centering. A mint card typically is not Gem Mint (absolutely perfect in every possible way) but should be very close.

* Corners: The corners on a Mint card should be very crisp and cleanly cut.

* Centering: A mint card will be very well centered.

* Edges: The edges on a Mint card should be perfect to the naked eye. The edges should be free from all flaws. A Mint card may have up to two or three small dings on its edges that are visible only on very close inspection of the card.

* Surface: The surface on a Mint card should be factory fresh and still glossy. There can be no blemishes on the surface of a Mint card.

Near Mint: Any unplayed card straight from a pack that might have some flaws associated with handling of the card. .

* General: A Near Mint card should look Mint but on closer inspection will have a minor flaw either on an edge, a corner, or its surface. A Near Mint card is allowed to have a few small dings or a small chip.

* Corners: The corners on a Near Mint card should be crisp but one or two may have a small flaw such as a small ding.

* Centering: A Near Mint card should be well centered.

* Edges: The edges on a Near Mint card should be crisp, however they typically may have a small ding or two.

* Surface: The surface of a Near Mint card should be very fresh looking but may have a tiny scratch.

Excellent: An unplayed card that has some minor flaws from handling of the card. .

* General: an Excellent card should look Near Mint except for a small number of minor flaws. The flaws can include: small dings, small surface scratches, a minor chip, and printing blemishes. A Excellent card should not look like it has been played in any way.

* Corners: The corners should be crisp but may have a small ding from handling of the card.

* Centering: The card should still appear to be centered, but minor offsets are allowed.

* Edges: The edges of a excellent card should be free of major marks but may have a few small blemishes.

* Surface: The surface should be fresh looking but may have a small scuff or small scratches.

Good: A slightly played card

* General: A Good will look very nice upon inspection but will have marks that prevent it from being considered Excellent. A card of this grade might show minor signs of having been played, or may be Near Mint except for a large ding or chip.

* Corners: The corners should be well defined but may have slight whitening associated with play or shuffling, or may have small dings.

* Centering: The card may be off centered but the card face should be completely on the card.

* Edges: An Good card typically has small dings or small chips on its edges.

* Surface: If the card is free of other blemishes, major scratches can be tolerated. Otherwise, if the card has other blemishes then only minor scratches should be allowed.

Good Plus : A well played card. 

* General: An Good Plus card should be free of major flaws but will show signs of having been played. Its edges will begin to whiten, its corners will start to round and it probably has light scratches or scuffs on its surface.

* Corners: The card may have been played enough that the corners just start to round, or get dirty. The corners will probably be slightly white from shuffling or playing.

* Centering: The card may be off centered but the card face should be completely on the card.

* Edges: The edges will show signs of having been played or will have major chips or dings. The edges will be slightly white around most of the card, front and back.

* Surface: The surface will probably have light scratches or small scuffs.


Good Minus: A heavily played card. 

* General: An Good Minus card will be heavily played but free of any major flaws such as creases, bends, tears, and holes.

* Corners: The corners may be very well rounded but should still be intact.

* Centering: Centering is not an issue with an Good Minus card.

* Edges: The edges will show signs of heavy play, typically having white marks around the entire edge of the card, front and back.

* Surface: The surface may appear dirty, have scratches or have major scuffs.


Poor: A damaged card

* General: A card in Poor condition is either extremely played or will have a major flaw or defect, such as creases, small bends or a minor tear.

* Corners: The corners may be damaged but should still be firm.

* Centering: Centering is not an issue with a Poor card.

* Edges: The edges typically have heavy play, but otherwise may be nice if the card has other flaws.

* Surface: The card will typically have a small bend, crease or hole. Or, the card will be so heavily played that the surface has started turning white.


Poor Minus: An intact but heavily damaged card

* General: A card in Poor condition is intact but will have major visible flaws such as a tear, bend, or crease. Inked cards (card that have been sharpied around their edges) also fall into the Poor category.

* Corners: The corners may be very damaged and no longer firm. Or, the corners may even be missing.

* Centering: Centering is not an issue with a Poor card.

* Edges: The edges show signs of damage typically from mishandling such as bends, creases or tears.

* Surface: The surface will look very poor.